Installation

Do I have to uninstall my old FS Pro before I install FS Pro 4.1?

If you have version 3 of FS Pro, you can upgrade to FS Pro 4.1 for $149 (plus GST and postage).

Contact us for more information or to order FS Pro 4.1.

Activation

I already activated FS Pro 4.0. Will I have to activate FS Pro 4.1 again?

Where can I find my installation ID?

While in the Activation screen, click the link that says Import Activation Certificate and it shows you the installation ID.

License keys

Do I need a new license key to install FS Pro 4.1?

No, your license key from FS Pro 4.0 will work with FS Pro 4.1. If it does not, please contact technical support.

I purchased FS Pro, but cannot find my license key. Where can I find it?

You can find your license key(s) in the email that was sent to you from TP3.

I do not have an internet connection. How do I activate my copy of FS Pro?

Check the Tutorials to learn how to manually activate your copy of FS Pro.

Do I need a new license key when I want to re-install FS Pro or Windows?

No, you do not: the license key remains active on your system, not only if you uninstall and then reinstall FS Pro, but also if you reinstall your Operating System.

We have users with multiple partitions on their PCs, will the licensing support these users?

Yes, we support many different "standard" partition configurations without any problem: we support any drive arrangement that Microsoft itself supports, as long as the computer has a fixed, internal drive and is not booting from something exotic like a copy of the operating system on a network file server or an external USB drive.

Trial version

Is the trial version of FS Pro limited in functionality?

No, the trial version is fully functional for 30 days. When your trial copy of FS Pro has expired, you can still open and use any content created with that version. Please note that you cannot install 2 trial versions on one PC: you will be required to activate FS Pro the second time.

Compatibility

On which operating systems does FS Pro 4.1 work?

FS Pro 4.0 and FS Pro 4.1 work on Windows XP, Windows Vista and Windows 7.

On which Word versions does FS Pro 4.1 work?

FS Pro 4.0 is supported on Word 2003 and Word 2007, FS Pro 4.1 is supported on Word 2010 as well.

Does FS Pro work on Mac?

No, FS Pro does currently not work on Mac.

Can I install FS Pro on a server?

By default you cannot install FS Pro on a server. Installing FS Pro on a server requires a server license. Please contact us for information on server installation and licenses.

Can I install FS Pro on a virtual machine?

You cannot install FS Pro on a virtual machine for licensing reasons. If you wish to run FS Pro in a virtual environment please contact us.

Can I access FS Pro 4.1 via Remote Desktop?

By default FS Pro 4.1 cannot be accessed via Remote Desktop for licensing reasons. If you wish to run FS Pro via Remote Desktop please contact us.

Languages

In how many languages is FS Pro 4.1 available?

FS Pro supports the following languages:

"Supported languages" implies that:

Word 2003 vs Word 2007

When I create a document in FS Pro using Word 2007 or Word 2010, and try to open it on a computer that only has Word 2003, FS Pro is not attached. How can I resolve this?

When you open an FS Pro document that was last edited in a diffent version of Word, the toolbar is not attached. The reason this happens is because the main interface for FS Pro is different between Word 2003 on the one hand, and Word 2007 and Word 2010 on the other. This is due to design differences in the versions of Word and is not related to FS Pro.

To resolve this, click the Attach FS Pro to document button on the FS QuickStart toolbar each time you switch versions of Word.

Can I access FS Pro 4.1 via Remote Desktop?

By default FS Pro 4.1 cannot be accessed via Remote Desktop for licensing reasons. If you wish to run FS Pro via Remote Desktop please contact us.

Moving
licenses

If I move to another job, can I take my license key and FS Pro with me?

A license to use FS Pro belongs to the purchaser (the person or organization who paid for it). If your company paid for the license then they own it and it is their decision if you can take it with your or not. To purchase a new license to use at your new company, please contact us.

How can I move my FS Pro license from one computer to another?

First you have to de-activate your license key on your old computer, then you can activate FS Pro on your new computer using the same license key. You can find the appropriate procedures and tutorials to do this on the Tutorials pages.