Supporting new systems at a new site
Manufacturing, automotive
Background
An Australian car manufacturer was planning to relocate from multiple tired locations into a single state-of-the-art site. A major challenge of the move was to provide people with a basic level of training in the many new pieces of technology they would use in their day-to-day work.
Driver
The goal of this project was to ensure that people could hit the ground running on Day 1 at the new site. A flexible, staggered approach to staff relocations and site induction training would be needed to ensure that people had the one-on-one attention needed to get up to speed quickly.
What we did
TP3 was engaged to document procedures for using the new office technologies, which included new telephone, fax, email, photocopy and print systems.
The project involved:
Testing the systems on-site
Documenting each new system's key processes
Designing and developing small-group seminar-style awareness sessions that combined information about the features and benefits of the new systems with practical demonstrations
Delivering these sessions throughout the site, wherever people were working on the office floor
Delivering up to 6 sessions per day over 2 weeks to ensure everyone could learn to use the new office technology, and
Developing a Quick Reference Guide that was incorporated into the induction process.
Business impact
By proactively addressing the ‘little things’ that can make relocations challenging, the manufacturer reduced downtime immediately following the move.
More information
If you would like more information about this case study or how TP3 can help you to document your systems, please contact us on 1300 658 388 or email info@TP3.com.au.