LMS confirms continued compliance
Health services, pharmaceutical
Background
As part of their learning and development strategy, this global pharmaceutical company sought to continually develop their people to ensure they were up-to-date with product and industry knowledge. They had developed online training programs that delivered core product knowledge and assessed applied skills.
Driver
The organisation's goal was to introduce a system to track the completion of product training and to ensure that processes were consistently followed. It was important that sales staff were sufficiently competent on product knowledge, and that compliance requirements were met with regard to standard operating procedures (SOPs).
In addition to managing ongoing product knowledge development, the organisation wished to consolidate and integrate other eLearning content, policies, procedures and training in an easy-to-manage solution.
What we did
TP3 was engaged to customise, implement and host a learning management system (LMS) that would act as a central product information and learning location.
The project involved:
Recommending an information and content structure that would shape the LMS' content, which ranged from SOP content to off-the-shelf eLearning and competency-based assessments
Tailoring the interface to reflect the organisation's brand personality
Training the client's LMS administrators to add training courses, create and administer user accounts, enrol employees in courses, and report on learner progress, and
Hosting the LMS on TP3 servers.
Business impact
Because both SOPs and training are contained within the same system, the organisation has avoided the cost of multiple content systems and the additional cost of technical issues being handled by multiple providers.
Through the LMS, learning reporting is now automated, tracking and reporting program completion is now automated. Learners can access the required training when they need it. Managers can run reports to find out which employees have completed their training. This allows them to ensure that all employees are in compliance.
The LMS has enabled the pharmaceutical to progress in stages in implementing online and blended learning programs. The organisation has taken a staged approach to introducing eLearning and blended learning. This has ensured that there is less employee confusion and reduced the likelihood of 'information overload'.
More information
If you would like more information about this case study or discuss how TP3 can help to implement or enhance your LMS, please contact us on 1300 658 388 or email info@TP3.com.au.