Understanding processes and procedures is key to the successful implementation of a system.

Process mapping is a strategic activity that involves identifying and mapping how people currently work, and how they need to work and interface with a new or upgraded system.

TP3 works with you to use process mapping techniques when implementing or upgrading a system to:

• Capture what currently happens in your business
• Identify what needs to happen when the system is implemented or upgraded
• Identify gaps in the processes
• Document new processes and procedures

Clearly defined processes and procedures will support the successful implementation of your system.