Course Resources:
Communication: Making Connections
Before the course
Pre-course work is an integral part of the program and forms part of the course. To ensure you get the most out of the program please undertake the following tasks:
- Complete the
Communication Styles Questionnaire.doc- Ask 3 individuals to provide you with feedback about how you communicate by completing the communications questionnaire. It is recommended that you ask your Manager, and two work colleagues. Request that they be honest and constructive with the feedback that they provide. Take time to review the feedback.
- Answer these questions and bring them along to the course:
Bring your work along on the first day of your course. Pease contact us by email info@TP3.com.au or phone us on 1300 658 388 if we can be of any assistance.
After 2 weeks
Now that you’re back in the demands of day-to-day work, take the time to revisit your action plan and your manual.
In particular you might want to review some of the key concepts from the course:
Review the 4MAT Model. Identify the different styles in your team including your manager.
Who do you find challenging to communicate with?
Identifying their style, how can you adapt the way you communicate to create a better working relationship?
Write a daily journal about what you have perceived to be happening throughout the day. When you write in your journal, don’t worry about spelling or grammar; simply write what comes to mind. When you have written everything you have noticed, experienced and felt throughout the day, step back and challenge your perceptions.
How could others have perceived what you have experienced today?
Were your perceptions helpful?
What are you now realising about your perceptions for the day?
How are your perceptions effecting the way you communicate with others?
What are you going to commit to focusing on for the next 2 weeks?
Please contact us by email or phone if we can be of any assistance or if you would like any feedback on your post course work.
After 4 weeks
The following activities will support you in your goal to communicating more effectively:
For the next week: Make ‘listening’ your focus for the week. Pay extra attention to really ‘listening’ to others. Use active and empathetic listening techniques. At the end of the week reflect on the difference really listening has made to the quality of your relationships.
For the 2nd week: Make ‘asking questions’ your focus for the week. Become really curious when talking with others and practice asking questions to discover information. At the end of the week notice the impact asking questions has had on the quality of your communication.
Read the article ‘Communication Skills Refresher’.
Please submit responses by email to info@TP3.com.au or fax to 02 9290 3597 or 03 9629 1977. We would love to hear about your results!
As you are committed to continuing your professional development you may want to enrol in our other courses that would enhance the training you have just completed.
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