Course Resources:
Difficult Situations at Work

Before the course

Pre-course work is an integral part of the program and forms part of the course. To ensure you get the most out of the program please undertake the following tasks:

  • What are your outcomes for this course? What do you want to learn? What will be different for you when you finish this course? Bring your answers to the course.
  • List 3 difficult scenarios you have experienced in the workplace. Be prepared to analyse and discuss your examples.
  • In a journal write the answer to this question: What do you notice about the way you respond to difficult situations?

Bring your work along on the first day of your course. Pease contact us by email at info@TP3.com.au or phone 1300 658 388 if we can be of any assistance.

After 2 weeks

To maximize your learning and development it is recommended that you complete the activities below.

  • Identify a person either in or outside work with whom you would like to have a better relationship. With this person for the next 2 weeks
    • Practise using your listening skills. Really listen to them.
    • After having a conversation with them step back and reflect on their perspective. What are their thoughts? How do they view the world?
  • Strengthen your ability to be un-insultable. Take 3 minutes everyday for 2 weeks to think about how you refuse to take insult. Notice how you feel about the insult and the words you say to yourself to make you un-insultable.

Please contact us by email at info@TP3.com.au or phone if we can be of any assistance, or if you would like any feedback on your post course work.

After 4 weeks

The following activities will support you in your goal to managing difficult situations effectively:

  • Read the article ‘Dealing with Difficult Situations'.
  • Review the conflict resolution process and use this process in your next difficult situation.
    • Evaluate how well the process worked for you.
    • Identify any areas you need to improve.
  • Take time to reflect on how well you are now dealing with difficult situations. Use a journal to write your thoughts about the following questions.
    • What has changed?
    • What are you noticing about your emotions?
    • What have you noticed about your thoughts?
    • What has changed in the way you respond to these situations?

Please submit responses by email to info@TP3.com.au or fax to 02 9290 3597 or 03 9629 1977. We would love to hear about your results!

As you are committed to continuing your professional development you may want to enrol in our other courses that would enhance the training you have just completed.

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