Certificate IV in Frontline Management

The Certificate IV in Frontline Management qualification provides the essential skills to be an effective frontline manager. You may have existing qualifications and technical skills yet require specific supervisory functions.

You complete the Certificate IV in Frontline Management BSB40807 by attending selected courses and completing the assessment tasks. For more information please refer to the Student Handbook.

The Certificate IV in Frontline Management qualification requires the completion of 10 units:

4 core units:

• Building High Performing Teams
• Leadership Essentials
• Operational Planning
• Safety in the Workplace

6 elective courses selected from below:

• Business Writing Skills
• Communication: Making Connections
• Continuous Improvement
• Customer Service: Reaching for Remarkable
• Difficult Situations at Work*
• Finance for Non-Finance Managers*
• From Preparation to Presentation
• Leadership: Managing People*
• Leading Workplace Innovation
• Negotiation Skills
• Performance Coaching
• Power of Positive Perspective
• Project Management Fundamentals
• Time Management

* Please choose only 1 of these course