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Customer Service Learning Resources

Customer Service Learning Resources

Let's get learning!  Get more out of your course with these learning resources from TP3.

Before the course

Want to get the most out of this experience? To prepare for your Customer Service: Reaching for Remarkable course, please:

  • Gather feedback about the service you currently provide to customers. Please ask 2 colleagues or customers to complete the customer service survey. The survey should take 5-10 minutes for them to complete.
Bring these things with you to the course. If you need help or advice, email us at or call 1300 658 388.

2 weeks after the course

Take time to revisit your action plan, written during the course, and your course workbook.

You might want to review some key concepts from the course, and complete these activities:

  • The Disney Strategy is a technique that helps you and others to uncover remarkable ideas. Use the technique to brainstorm ideas that you could use in your workplace to provide even more remarkable service. Challenge yourself and your team; do this activity together.
  • How effectively are you responding to tricky or difficult customers? Use the LAUGH Model to evaluate how you have been responding to these customers over the last 2 weeks:
    • Give each aspect a rating out of 10
    • Identify which step you would like to focus on developing over the next week
    • Complete the evaluation again after 2 weeks to see how you have improved.

If you need help or advice, email us at or call 1300 658 388.

4 weeks after the course

These activities can assist you in making your customer service skills remarkable:

  • Explain the REACH Model to at least 2 people in your workplace. After each element ask the person to provide you with feedback on how well you are meeting this expectation in your service delivery.
  • Determine an element that you will focus on for the next week and write an action plan to help you practice this element.

We would love to hear about your results! Please get in touch by sending an email to or share them with us on Linked In or Twitter.

The Next Step

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