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Difficult Situations Learning Resources

Difficult Situations at Work Learning Resources

Let's get learning!  Get more out of your course with these learning resources from TP3.

Before the course

Want to get the most out of this experience? To prepare for your Difficult Situations at Work course, please:

  • Write down your desired outcomes for this course.? What do you want to learn? What will be different for you when you finish it?
  • List 3 difficult scenarios you have experienced at work. You will analyse and discuss your examples during the course.
  • Answer this question: What do you notice about the way you respond to difficult situations?

Bring these things with you to the course. If you need help or advice, email us at or call 1300 658 388.

2 weeks after the course

Take time to revisit your action plan, written during the course, and your course workbook.

You might want to review some key concepts from the course, and complete these activities:

  • Identify a person either in or outside of work with whom you would like to have a better relationship. With this person for the next 2 weeks:
    • Practice using your listening skills. Really listen to them.
    • After having a conversation with them step back and reflect on their perspective. What are their thoughts? How do they view the world?
  • Strengthen your ability to be "un-insultable". Take 3 minutes everyday for 2 weeks to think about how you refuse to take offense. Notice how you feel about the insult and the words you say to yourself to make you "un-insultable".

If you need help or advice, email us at or call 1300 658 388.

4 weeks after the course

These activities can assist you in responding effectively to difficult situations:

  • Read the article ‘Dealing with Difficult Situations'.
  • Review the conflict resolution process and use this process in your next difficult situation:
    • Evaluate how well the process worked for you.
    • Identify any areas you need to improve.
  • Take time to reflect on how well you are now dealing with difficult situations. Use a journal to write your thoughts about the following questions:
    • What has changed?
    • What are you noticing about your emotions?
    • What have you noticed about your thoughts?
    • What has changed in the way you respond to these situations?

We would love to hear about your results! Please get in touch by sending an email to or share them with us on Linked In or Twitter.

The Next Step

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