Home · FAQs

Booking Courses Online

Can I enrol in TP3 courses online?

Yes! Our website lets you to browse, book and buy training. This makes it faster and easier for you and your organisation to manage training from our extensive course schedule.

Online booking allows you to:

  • View up-to-the-minute course information and details
  • Add courses to your Wish list to book at a later date, and
  • Easily enroll one or multiple people from your organisation into courses.
How do I know what course level I need to attend?

Check the course outlines carefully before booking. The outline will give you an indication of the best course to suit your skill level.

For Excel courses, you can take our 10-minute interactive quiz to find out which level you need.

What happens after booking?

After providing payment, you'll receive a confirmation email that will include detailed course information and any pre-course work needed to prepare for your course.

Can I cancel or transfer my booking?

We understand that you may need to cancel or change a booking from time to time. If you need to cancel a course or transfer your booking you must notify us by email to info@tp3.com.au. Please note our terms and conditions for cancellations:

  • 6+ business days prior to course start date: 0% of course fee
  • 0-5 business days prior to course start date: 100% of course fee

Only one transfer is allowed per booking. Click here to access full terms and conditions.

Group Bookings

My team would like to attend a course. Do you provide in-house training?

If you have more than 5 people interested in completing the same course, you may want to consider an in-house or customised training program. Please call us toll-free on 1300 658 388 for more details.

Does TP3 offer training vouchers or discounts?

Yes! We offer TP3 FlexiVouchers

which means you can pre-pay for training now at up to 20% off the regular cost and redeem your vouchers against any of our courses over the following 12 months. And if you buy more than 50, we’ll give you a free dedicated booking portal to make the process quicker and easier.

TP3 FlexiVouchers also help simplify the administration of managing training programs. We provide regular real-time reports that detail the number of vouchers used, who they were used by and what courses they attended. FlexiVouchers cannot be used on non-training services or for Certificate IV in Training and Assessment and Frontline Management qualifications, as these programs are GST-exempt.

Group discounts are also available, when you wish to book 4 or more people onto the same public course.

Want to know more? Contact TP3’s Learning Services team on 1300 658 388 today.

Virtual Training Courses

I don’t have time to attend a full day group course, does TP3 deliver short, online courses?

We offer the following short , interactive online courses :

  • Excel – Creating and using simple formulas
  • Excel – Creating and using simple formulas
  • Excel – Formulas & Functions – IF Functions
  • Excel – Formulas 7 Functions – LOOKUP Formulas
  • Excel – Finding & Preventing Formula Errors
  • Excel – Analysing Data with Data Tools
  • Excel – Pivot tables
  • Excel – Creating Excel Dashboards
  • Excel – Modelling, Scenarios, Problem Solving & Forecasting
  • Excel – Automation with Macros
  • PowerPoint – Slide transitions & Animations
  • Word – Styles & Table of Contents

The course you want isn’t listed? No problem, we can deliver most of our existing classroom courses online. Just ask us.

What equipment do I need to attend virtual training?

There are some system requirements for taking part in a virtual session. They are:

  • Computer- Running Windows XP or newer version or Mac running Mac OS X or newer version with a minimum 1 GB RAM
  • Additional software- Javascript (this can be downloaded from java.com) and an internet browser; such as:
    • Internet Explorer 7 or newer
    • Mozilla Firefox 4 or newer
    • Google Chrome 5 or newer
    • Safari 3 or newer
  • Broadband Internetconnection - with 700Kbps or more bandwidth
  • Microphone and speakers- We suggest you use a USB headset with microphone for the best experience. You can also use a telephone to call into the session via a toll free number, however you will need to be able to communicate hands-free as you work through exercises on your computer.
  • Webcam- This is optional and will allow you to communicate visually with your facilitators and other learners making the session more personal and engaging.
Are virtual sessions recorded?

Unlike webinars, these sessions are highly interactive and contain quite a bit of learner input. To create a safe and private learning environment, where learners feel free to discuss and ask questions relating to their personal work without hesitation, the sessions are not recorded. This approach ensures a personal, private and productive learning experience for all.

Classroom Courses

What should I expect on the day?

For full-day courses, there will be two fifteen-minute breaks during the day, as well as a 1-hour lunch break. Tea, coffee and biscuits are provided during breaks.

Lunch is not provided for most courses. You can bring your own lunch or purchase lunch in one of the many cafés or food courts in the area.

What if I am late for training?

Call us on toll-free 1300 658 388 if you are running late so we can inform the trainer.

What do I need to bring to training?

Bring your completed pre-course activities with you to the course. If you wish, you can also bring your lunch. Pens, paper and PCs (for computer-based courses) are provided in our classrooms.

What should I wear to the training?

Wear something you're comfortable in. Smart casual is suggested.

What time does my training start and finish?

Start time is 8:45 am for full-day courses, and end-time is 4:45 pm. Please arrive at least 15 minutes prior to the course's start time to register.

How many people will be in my class?

Typically, groups can range from four to 10 participants in any training course.

Will I be trained on a PC or a Mac?

While training is conducted on a PC, the skills learned can also be applied to a Mac. There may be minor differences in keyboard layout and shortcuts.

What will I get at the end of the course?

TP3 will provide a certificate of attendance to recognise your learning experience.

Course Payment

How can I pay for my training?

We accept payment by credit card, cheque and direct deposit. All major credit cards are accepted

My company has vouchers; how do I use them to purchase a course?

If you want to pay using vouchers, use the voucher booking form or email us at info@tp3.com.au listing the course required and participant contact details. Alternatively, call us toll-free on 1300 658 388.

Are my credit or debit card details secure?

Credit card details are not stored in our system. NAB provides a secure facility that allows payment to be processed online, and NAB's encryption of information between the customer and NAB is provided by an industry-standard 128-bit SSL encryption technology. This is the current security standard used by most banks in Australia when connecting with their internet banking customers.

Does TP3 offer training vouchers or discounts?

Yes! We simplify the purchase and administration of training with training vouchers we call FlexiVouchers.

TP3’s FlexiVouchers enable you to pre-purchase vouchers for use on TP3 training services, which are valid for 12 months. They not only provide savings up to 20%, but simplify the administration often associated with managing training programs. TP3 provides regular real-time reports that detail the number of vouchers used, who they were used by and what courses they attended. FlexiVouchers cannot be used on non-training services or for Certificate IV in Training and Assessment and Frontline Management qualifications, as these programs are GST-exempt.

Group discounts are also available when you book 4 or more people onto the same public course.

Want to know more? Contact our friendly Learning Services team on 1300 658 388 today.


What is digital learning?

Digital learning is learning that occurs using technology. We use the term 'digital learning' more than eLearning because it is a broader term that encompasses less formal learning and communications that are delivered digitally. For example, video and games are useful and effective digital learning tools that would sits outside of the typical definition of eLearning. Click here to find out more about TP3's digital learning.

What is an instructional designer?

An instructional designer works with subject experts and applies their expertise to the design and development of learning experiences and tools. Instructional designers apply their knowledge and skills to create a range of learning tools, including training courses, work instructions, process and procedure documents, and more. If you can learn from it, an instructional designer can create it!

Where can I find free webinars?

TP3 is on a constant journey to discover, learn, and explore issues and opportunities facing Australian organisations. We regularly run free webinars with expert speakers to explore these issues.

You can find upcoming webinars here, or browse our webinar library here. Enjoy!

Where can I find free white papers?

We regularly prepare and share free white papers that explore these issues. You can browse our white paper library here. Enjoy!

I have a question about my training or TP3 that isn’t answered here. Who do I contact?

Please contact our Client Services team on 1300 658 388.