Business etiquette is much more than knowing which fork to use at a business lunch. This course explores a behavioural code of conduct that ensures that whatever business situation you find yourself in you will know how to act in a professional and appropriate manner. Courses run in Sydney and Melbourne.
Conduct meetings effectively
Use IMPACT to assess your professional conduct
Implement techniques to manage your time effectively
Employ techniques to introduce people correctly
Apply effective networking techniques
Convey a professional image while using the telephone
Write effective, professional emails with a clear purpose and outcomes
Recall the factors to consider when communicating with people from other cultures
Why is professional conduct important?
What is professional conduct?
Current trends in business professionalism
IMPACT: a code of professional conduct
Your Personal Presentation
Presenting yourself professionally
What is professional communication?
Tips for the telephone
Tips for written communication
Conducting Effective Meetings
The cost and benefits of meetings
The three stages of an effective meeting
Planning a meeting
Conducting a meeting
Planning to apply knowledge and skills at work
References and further reading
Preparing to learn
Get the most out of your course by preparing before you attend the workshop. Access and read your online Starter Kit, complete the activities and document your desired outcomes for the workshop. To get started, click here.
During the course
Our Professional Development courses are practical, interactive and fun. Well-known, proven theories are translated into easy-to-understand concepts and techniques by experienced training consultants. You’ll return to work understanding what you can do to enhance your performance.
After the course
Your Embedding Kit will assist you to apply the techniques at work, ensuring you get the most from your learning experience. For more details, click here.
TP3 can provide a range of consulting services to better meet your business needs. These include: closed courses for your organisation; customised course material relevant to your industry and requirements; individual or group coaching; and digital and blended learning solutions.