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Certificate IV in Frontline Management is a course for team leaders, supervisors, and coordinators wanting to develop their supervisory and leadership skills. TP3 courses focus on both acquiring knowledge and skills, and applying them at work. This qualification best fits people with strong technical skills working in a frontline management role with responsibility for the performance of others. Typically they report to a manager.

This is a nationally recognised qualification within the Australian Qualifications Framework.

Course Price (inc GST where applicable): 
Sydney, Melbourne
8 days
You'll Learn how to: 

Certificate IV in Leadership and Management enables participants to:

  • Develop interpersonal and communications skills
  • Lead a proactive and productive team
  • Effectively manage projects, and
  • Broaden their knowledge of business skills and practices.
Course Content: 

Exploring Leadership

Show leadership in the workplace (BSBMGT401A)

This module applies to people who are making the transition from being a team member, to taking responsibility for the work and performance of others. In this module, you will embark on the leadership journey and consider your goals as a leader.

Managing Priorities & Achieving Results

Develop work priorities (BSBWOR404B)

In this module you will develop the skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development.

Mobilising a Team & Managing Talent

Promote team effectiveness (BSBWOR402A)

In this module you will develop the skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation. As a frontline manager, you play a prominent part in team planning, supervising the performance of the team and developing team cohesion. You will learn how to bridge the gap between the management of the organisation and the team members.

Manage Projects

Undertake project work (BSBPMG522A)

In this module you will learn the skills and knowledge required to undertake a straightforward project or a section of a larger project. This module addresses the management of projects, including developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects. As a frontline leader you will learn project-management skills such as the ability to meet timelines, quality standards, budgetary limits and other requirements set for the project.

Strategic Thinking & Planning

Implement operational plan (BSBMGT402A)

In this module you will develop skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. As a frontline manager you are actively engaged in planning activities to achieve the measurable, stated objectives of the team and the organisation. This key role is carried out to provide safe, efficient and effective products and services to customer satisfaction within the organisation's productivity and profitability plans.

Delivering Dynamic Presentations

Make a presentation (BSBCMM401A)

As a frontline leader you will make presentations for a range of purposes, such as marketing, training, promotions, etc. This module will help you develop your presentation skills and knowledge to improve communication in presenting a range of concepts and ideas.

Coaching & Mentoring Future Leaders

Develop teams and individuals (BSBLED401A)

As a frontline leader you have the responsibility to provide guidance or to delegate aspects of tasks to others. In this module you will touch on your broad knowledge of learning and development and apply your skills in addressing development needs to meet team objectives.

Establish effective workplace relationships (BSBWOR401A)

As a frontline leader, you play an important role in developing and maintaining positive relationships in internal and external environments so that customers, suppliers and the organisation achieve planned outputs and outcomes. In this module you will develop the skills and knowledge to motivate, mentor, coach and develop team cohesion through providing leadership for the team and forming the bridge between the management of the organisation and team members.

Effective Business Writing

Write complex documents (BSBWRT401A)

In this module you will improve and develop your skills in the creation of reports, basic correspondence, general promotion documents, memos or forms that require review and analysis of a range of information sources.

Ensuring Workplace Safety

Implement and monitor WHS policies, procedures and programs to meet to legislative requirements (BSBWHS401A)

In this module you will review your supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. During this module you will review your organisation’s WHS policies through analysis and evaluate your role in providing supervision and guidance to others in your organisation.

The Learning Process: 

You can complete the qualification with TP3 in the following ways:

  1. Enrol in a public course with people from different organsiations
  2. Complete face to face training as an in-house group exclusive to your organisation
  3. Have your prior learning and existing skills recognised through RPL (recognition of prior learning)

To attain this qualification, you complete assessment activities in class and at work, which must be marked as competent. Assessments typically involve a combination of activities, including answering written questions, reviewing case study scenarios, preparing written reports and completing workplace projects.

TP3 supports you throughout this process with:

  • Email support from assessors, and
  • Learning resources within the Student Portal.
Booking Information: 
Call 1300 658 388 to book this course, or book and pay online below.
Course Dates: 

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