Effective communication is pivotal to building and maintaining lasting working relationships. This course will provide you with techniques to communicate effectively with others, make the most of your interactions and achieve your desired outcomes. By connecting with others, you can ensure that your message is heard, understood and responded to. Courses run in Sydney and Melbourne.
Describe the filters and fears that affect and restrict your communications
Identify and describe different communication styles
Outline the importance of cultural differences to effective communication
Manage your own perceptions and the perceptions of others during interactions
Outline the Three Vs of communication and their impact on how we are perceived by others
Apply empathic listening techniques and questioning to ensure understanding
Articulate the benefits of communicating assertively
Apply techniques for making effective requests and promises
The context of this program
Why do we communicate?
Can we define communication?
The dance of communication
How do you communicate at work?
Structuring a communication using 4MAT
Knowing your audience
The Role of Perceptions
The 5 sins of communication
Influencing the perceptions of others
Managing your perceptions
Techniques to Ensure Understanding
Levels of listening
Becoming an empathic listener
Using questions to ensure understanding
The importance of being assertive
Saying “no” graciously
Making effective requests
Asking someone to dance
Planning to apply new skills and knowledge at work
References and further reading
Preparing to learn
Get the most out of your course by preparing before you attend the workshop. Access and read your online Starter Kit, complete the activities and document your desired outcomes for the workshop. To get started, click here.
During the course
Our Professional Development courses are practical, interactive and fun. Well-known, proven theories are translated into easy-to-understand concepts and techniques by experienced training consultants. You’ll return to work understanding what you can do to enhance your performance.
After the course
Your Embedding Kit will assist you to apply the techniques at work, ensuring you get the most from your learning experience. For more details, click here.
TP3 can provide a range of consulting services to better meet your business needs. These include: closed courses for your organisation; customised course material relevant to your industry and requirements; individual or group coaching; and digital and blended learning solutions.