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This email writing course is ideal for anyone who wants to improve their email communications.

Have you ever written an email and been surprised it didn’t prompt the action you expected, or was even left unread? Because email is such rapid communication, the quality of its content is often overlooked. This practical seminar, based on established structured writing techniques, will get you composing more effective emails that consistently achieve the results you need.

Writing Effective Email is one of our Business Writing for Success suite of courses that run in Sydney and Melbourne.

Course Price (inc GST where applicable): 
Sydney, Melbourne
3 hours
You'll Learn how to: 
  • Take a structured approach to writing an email
  • Identify the purpose and desired outcome of an email, and the characteristics of the intended audience
  • Write an effective subject line
  • Organise and format content effectively
  • Write using an appropriate professional business voice
  • Review emails to ensure they meet their purpose and are clear and concise
Course Content: 

Setting the Context

Learning outcomes
Participant objectives
Email: a neglected form of writing?

Email Planning

The importance of planning
Is email appropriate?
Identifying the purpose and desired outcomes
Understanding your readers

Writing Effective Subject Lines

The role of the subject line
Subject lines for informative emails
Subject lines for action-oriented emails
Indicating the priority of the email

Organising and Formatting Content

Chunking and labelling content
Emphasising action items
Formatting tips
Working with attachments

Using a Professional Voice

What makes an email seem professional?
Polite assertiveness
Sounding appropriately personal
Writing positively

Tips for Clear and Concise Writing

Managing sentence length
Removing excess words
Using plain language
Writing in the active voice

Reviewing and Improving Emails

Review checklist
Soliciting feedback before sending

In Action

Where to from here?
Planning to apply new skills and knowledge at work
This Course Suits: 

This seminar is for people wanting to improve the impact and action that results from their emails.


There are no prerequisites for this seminar.

The Learning Process: 

When you enrol, we provide pre-session material to assist you to reflect on and align your objectives with the seminar content before you come along.
After the seminar, our online Resource Centre contains additional tools and resources to help you consolidate and continue your learning. We also provide telephone support whenever you require it.

Customising this course: 

TP3 can provide consulting services to ensure that this seminar exactly meets your business needs. These include:

  • In-house seminars just for your organisation
  • Customising seminar material to reflect your industry, business priorities, and work context
  • Individual or group coaching, and
  • Digital learning solutions.
Booking Information: 
Call 1300 658 388 to book this course, or book and pay online below.
Course Dates: 

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