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This writing course is ideal for anyone needing to learn how to write complex business reference documents such as policies, procedures, user guides and web content.

We’ll introduce you to tried and tested structured writing techniques that will help you write clear, concise and consistent documents. More effective documentation means your readers will be able to quickly find and understand the information they need to act, saving everyone time and effort.

Writing Policies and Procedures is one of our Business Writing for Success courses that run in Sydney and Melbourne.

Course Price (inc GST where applicable): 
Sydney, Melbourne
2 days + 90 min virtual classroom
You'll Learn how to: 
  • Establish a writing framework
  • Use a structured writing approach
  • Write effective and consistent processes, instructions and policies
  • Present information effectively for results
  • Use MS Word tools to help structure your writing
Course Content: 



TP3's Tandem methodology
What is structured writing
Structured writing in action
Elements of structured writing

Before you start writing

What you will need to know
Sourcing your information

Setting up a writing framework

Design guidelines
Advance organisers

Analyse your information

Categorising information
Task-based & reference-based information

Analyse your document

Analysing purpose
Audience analysis
Content analysis
Delivery analysis

Building blocks of structured business documents

Units of information
Benefits of a modular approach

Designing your content

Identifying content using a document framework table
Structuring and sequencing your content

Writing and presentation guidelines

Using the right language
Presenting lists, tables & graphics
Document standards and style guides

Writing processes

Guidelines for writing processes
Using tables, flow charts and diagrams
Dealing with long processes

Writing instructions

Guidelines for writing instructions
Using tables, flow charts and diagrams
Dealing with long instructions

Writing rules

Guidelines for writing rules
Using rules in processes and instructions

Writing terms

Guidelines for writing terms
Writing definitions

Presenting structures

Guidelines for presenting structures
Complex structures

Presenting facts

Guidelines for presenting facts
Using lists, tables and graphics

Trialing, handover and evaluation

Handover & evaluation

MS Word tools for structured writing

Creating and modifying Styles
Creating a Table of Contents
Using Autotext and QuickParts
Creating a template
Taking screenshots
Testing readability


This Course Suits: 

The course is for anyone who writes documentation, including policies and procedures, user documentation, web content and any other complex reference material.


There are no prerequisites for this course.

Customising this course: 

TP3 can provide a range of consulting services to better meet your business needs, including closed courses for your organisation, customised course material relevant to your industry and requirements, individual or group coaching and blended learning solutions.

Booking Information: 
Call 1300 658 388 to book this course, or book and pay online below.
Course Dates: 

To sort results, click on column heading.

Guaranteed To Run courses are marked with

Location Course Dates Delivery Method Course Times Price (inc GST) GTR ADD TO CART/WISHLIST

8 Jun 17
15 Jun 17
22 Jun 17


08:45 to 16:45
08:45 to 16:45
15:00 to 16:30


5 Sep 17
12 Sep 17
19 Sep 17


08:45 to 16:45
08:45 to 16:45
15:00 to 16:30

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